Website Terms and Conditions

Puma Social Limited T/A EVHACS
Last Updated: 12th August 2026

These Website Terms and Conditions (the "Terms") govern your access to and use of the website at evhacs.com (the "Site"), the EVHACS mobile application (the "App"), and any purchase of Products through the Site. These Terms constitute a legally binding agreement between you and Puma Social Limited T/A EVHACS ("EVHACS", "we", "us", "our"). By accessing the Site or placing an Order, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Site or place any Order. These Terms apply to both Consumers and Business Customers. Where a provision applies only to Consumers or only to Business Customers, this is expressly stated.

1. Definitions

In these Terms, the following words and expressions shall have the following meanings:

"App": means the EVHACS mobile application made available for download to a mobile device, which may be used in conjunction with the Products to provide energy management features, monitoring capabilities, and enhanced user experience.
"Business Customer": means a customer who is acting for purposes relating to that customer's trade, business, craft, or profession, and who does not qualify as a Consumer.
"Business Day": means a day (other than a Saturday, Sunday, or public holiday) when banks are generally open for normal business in Dublin, Ireland.
"Consumer": means an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft, or profession, as defined under the Consumer Rights Act 2022.
"CRA 2022": means the Consumer Rights Act 2022 (Ireland), as amended from time to time.
"Data": means content or information that you or other users of the Site, or third parties, can retrieve from the Site or the App.
"Delivery": means the delivery of the Products to the delivery address specified in your Order, or such other location as agreed between us.
"EVHACS Product" or "Product": means the EV chargers (including standalone EV charger solutions) and Pedestals offered for sale through the Site, whether sold individually or as a bundle.
"EV Charger": means the electric vehicle charging unit manufactured or supplied by EVHACS, including any digital elements or embedded software.
"Force Majeure": means any event beyond a party's reasonable control, including but not limited to government action or restraint, war, riot, civil strife, industrial dispute, strikes, terrorist activity, natural or nuclear disaster, fire, flood, pandemic, epidemic, delays in transportation, weather conditions, or the threat of any of these.
"Intellectual Property": means any and all proprietary rights of EVHACS, whether registered or unregistered, including all rights, entitlements, interests, and ownership in the App, the Data, the Products, the Site, vesting now or in the future, and includes but is not limited to copyright, trademarks, patents (including patent applications), design rights, database rights, and trade secrets.
"Order": means your order for Products submitted through the Site.
"Order Confirmation": means the email or electronic confirmation we send to you confirming acceptance of your Order and formation of the contract between us.
"Pedestal": means the mounting or installation pedestal supplied as part of a Product bundle, which is sourced from a third-party manufacturer and sold by EVHACS as part of the bundled Product.
"Site": means the EVHACS website at evhacs.com.
"Specification": means the written technical specification for the Products as set out on the Site or otherwise made available to you.

2. Site Use

2.1 The Site is owned and operated by Puma Social Limited T/A EVHACS, a company registered in Ireland under company registration number 525279, whose registered office is at Unit 3B Clane Business Park, Kilcock Road, Clane, Co. Kildare, Ireland. VAT registration number: IE3353727CH. Contact: info@evhacs.com, telephone: +353 (0)1 485 1882.
2.2 You are responsible for providing all equipment and internet access necessary to use the Site, and for the payment of any fees arising from such connection.
2.3 You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not use the Site in any way that violates any applicable laws, regulations, or other government requirements, or in any way that could damage, disable, overburden, or impair the Site.
2.4 The Site may include links to other websites owned and operated by third parties. EVHACS is not responsible for the availability of, or the content located on or through, any third-party website. Your use of third-party websites is subject to the terms and privacy policies of those websites.
2.5 EVHACS reserves the right, at any time, to modify, alter, or update these Terms. Any modifications shall become effective upon being posted on the Site. Your continued use of the Site after modifications are posted constitutes your acceptance of the modified Terms. We recommend that you review these Terms periodically.

3. Product Descriptions and Ordering

3.1 Product descriptions, images, and specifications on the Site are provided for general information purposes and are intended to give an approximate description of the Products. While we make every effort to ensure accuracy, we do not warrant that Product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free. If a Product delivered to you does not match its description on the Site, your remedies are set out in Clause 7 (Consumer Rights) and Clause 8 (Warranties).
3.2 Products are sold as bundles comprising an EV Charger and/or a Pedestal unless otherwise indicated on the Site. The specific components of each bundle are described on the relevant product page.
3.3 All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice.
3.4 To place an Order, you must follow the ordering process on the Site. Before submitting your Order, you will be given the opportunity to review your Order and correct any input errors. It is your responsibility to check your Order carefully before confirming it.
3.5 Your Order constitutes an offer to purchase the Products from us on these Terms. We may, at our discretion, accept or decline your Order.
3.6 A contract between us for the sale of Products shall only be formed when we send you an Order Confirmation. The Order Confirmation will include a summary of your Order, the total price paid (including VAT and delivery charges), and confirmation of the estimated delivery date. You should check the Order Confirmation carefully and contact us immediately if any details are incorrect.
3.7 We will assign an order number to your Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your Order.

4. Pricing and Payment

4.1 All prices displayed on the Site are in Euro (EUR). For Consumers, all prices are inclusive of VAT at the applicable rate. For Business Customers, VAT will be added at the applicable rate and shown separately at checkout.
4.2 The total price of your Order, including VAT, delivery charges, and any other applicable costs, will be clearly displayed before you confirm your Order.
4.3 We take all reasonable care to ensure that the prices of Products on the Site are correct. However, if we discover an error in the price of a Product you have ordered, we will contact you to inform you of the error. You will then have the option to proceed with your Order at the correct price or to cancel the Order. If we are unable to contact you, we will treat the Order as cancelled and provide a full refund.
4.4 Payment must be made in full at the time of placing your Order through the payment methods accepted on the Site. We accept all payment methods accepted by Stripe. All payments are processed securely through our payment gateway.
4.5 EVHACS shall not impose any surcharge on Consumers for the use of any payment method, except to the extent permitted under the CRA 2022 and applicable payment services regulations.
4.6 All payments are processed through our secure payment gateway. We do not store your full payment card details on our systems. Payment processing is subject to the terms and conditions of the relevant payment service provider.
4.7 We reserve the right to vary the prices of Products on the Site at any time, but changes will not affect Orders for which we have already sent an Order Confirmation.

5. Delivery

5.1 We deliver to addresses within the Republic of Ireland. If you wish to enquire about delivery outside these areas, please contact us at info@evhacs.com.
5.2 Estimated delivery dates will be provided at checkout and confirmed in the Order Confirmation. We will use reasonable endeavours to deliver Products by the estimated delivery date, but delivery dates are estimates only and are not guaranteed.
5.3 If we are unable to deliver Products within the estimated timeframe, we will contact you to arrange an alternative delivery date. If we fail to deliver Products within 30 days of the date of the Order Confirmation (or such other date as agreed between us), you may request a new delivery date. If we fail to deliver by the new date, or if a new delivery date is no longer suitable for you (for example, because you needed the Products by a specific date that has passed), you may cancel the Order and receive a full refund. This does not affect your statutory rights under the CRA 2022.
5.4 Products (including EV Chargers and Pedestals) are heavy goods. Delivery will be made to the ground-floor threshold or kerbside of the delivery address unless otherwise agreed. You are responsible for ensuring that adequate access is available for the delivery vehicle.
5.5 You must inspect the Products upon delivery and notify us of any visible damage or discrepancy within 48 hours of delivery by contacting us at info@evhacs.com. This does not affect your statutory rights.
5.6 If you fail to accept delivery of the Products on the agreed delivery date (other than due to our failure or a Force Majeure event), we may charge you for the costs of storage and any subsequent re-delivery attempt.
5.7 Delivery charges, if applicable, will be clearly displayed at checkout before you confirm your Order and will be stated separately from the Product price.

6. Risk and Title

6.1 Risk of damage to or loss of the Products shall pass to you on Delivery.
6.2 Ownership (title) of the Products shall not pass to you until we have received payment in full of all sums due in respect of the Products, including delivery charges.
6.3 Until ownership of the Products has passed to you, you shall keep the Products in satisfactory condition, shall not remove or obscure any identifying marks or packaging on the Products, and shall maintain the Products insured against all risks for their full price from the date of Delivery.

7. Consumer Rights -- Cooling-Off, Returns, and Refunds

7.1 This Clause 7.1 to 7.12 applies to Consumers only. If you are a Business Customer, please see Clause 7.13.
7.2 Your Statutory Right to Cancel (Cooling-Off Period): Under the CRA 2022, as a Consumer purchasing Products through the Site (a distance contract), you have a mandatory statutory right to cancel your Order within 14 days without giving any reason. This right cannot be excluded or restricted by these Terms.
7.3 The cancellation period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the Products. Where your Order consists of multiple Products delivered separately, the cancellation period will expire 14 days after the day on which you acquire physical possession of the last Product.
7.4 To exercise the right to cancel, you must inform us of your decision to cancel the Order by a clear statement. You may use the model cancellation form set out in Part 2 of Schedule 4 of the CRA 2022, but it is not obligatory. You can notify us by writing to: EVHACS, Unit 3B Clane Business Park, Kilcock Road, Clane, Co. Kildare, Ireland, or by email to info@evhacs.com, or by telephone at +353 (0)1 485 1882.
7.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
7.6 Effects of Cancellation: If you cancel your Order during the cooling-off period, we will reimburse all payments received from you, including the cost of standard delivery (if applicable), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel. We may withhold the reimbursement until we have received the Products back, or you have supplied evidence of having sent back the Products, whichever is the earliest.
7.7 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
7.8 You shall send back the Products to us at EVHACS, Unit 3B Clane Business Park, Kilcock Road, Clane, Co. Kildare, Ireland, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Products before the period of 14 days has expired.
7.9 You will bear the return shipping costs for change-of-mind returns. Given that EV Chargers and Pedestals are heavy goods that cannot normally be returned by post, you should be aware that return shipping costs will vary between an estimate of EUR 35 to EUR 75.
7.10 You are liable for any diminished value of the Products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Products. You may examine the Products as you would in a physical shop but must not install, use, or commission them if you wish to exercise the right to cancel.
7.11 Exceptions to the Right to Cancel: The right to cancel does not apply to goods that are made to the consumer's specifications or are clearly personalised. If any Product in your Order is custom-made to your specifications, we will clearly inform you of this before you place your Order, and the right to cancel will not apply to that custom Product.
7.12 Refunds for Faulty or Non-Conforming Products: If the Products do not conform to the contract (for example, they are faulty, not as described, or not fit for purpose), you have statutory remedies under the CRA 2022, including the right to a repair, replacement, price reduction, or a final right to reject the Products and receive a full refund. These statutory rights are in addition to and are not affected by the cooling-off right and the contractual warranty described in Clause 8. To report a faulty or non-conforming Product, please contact us at info@evhacs.com or telephone +353 (0)1 485 1882.
7.13 Business Customers: If you are a Business Customer, the statutory 14-day cooling-off right under the CRA 2022 does not apply to you, as it applies only to Consumers in distance contracts. Business Customers may cancel an Order only with our prior written consent, and cancellation may be subject to a restocking charge of up to 50% of the Product price and any additional costs incurred by us.

8. Warranties

8.1 EVHACS Contractual Warranty for EV Chargers: EVHACS warrants that each EV Charger sold through the Site will, for a period of 36 months from the date of installation (the "Warranty Period"), conform to the Specification in all material respects and be free from material defects in design, materials, and workmanship, when used in accordance with the instructions and documentation provided by EVHACS.
8.2 The warranty start date is the date of installation of the EV Charger. If the EV Charger is not installed within 6 months of Delivery, the Warranty Period will be deemed to commence on the date that is 6 months after the date of Delivery.
8.3 During the Warranty Period, if an EV Charger is found to be defective under normal use, EVHACS will, at its option, repair or replace the defective EV Charger free of charge (including parts and labour).
8.4 To make a warranty claim, you must notify us in writing (by email to info@evhacs.com or by post) within 14 days of becoming aware of the defect, providing reasonable details of the defect and, if requested by us, permitting us or our authorised agents to inspect the EV Charger at the installation location.
8.5 The warranty shall not apply, and EVHACS shall have no obligation under this Clause 8, where the defect or failure is caused by or attributable to any of the following:
1. 8.5.1 the EV Charger was not installed in accordance with EVHACS installation instructions (EVHACS recommends that installation is carried out by an approved EVHACS installer, a list of which is available on evhacs.com);
2. 8.5.2 improper use, misuse, handling, alteration, repair (not authorised by EVHACS), or failure to comply with the user manual or instructions provided by EVHACS;
3. 8.5.3 fair wear and tear;
4. 8.5.4 accidental damage caused by human external factors or any other accidental damage;
5. 8.5.5 fire, flood, abnormal voltage or power surges, adverse site conditions, or other events beyond EVHACS's reasonable control;
6. 8.5.6 use of the EV Charger with equipment, software, or accessories not approved by EVHACS;
7. 8.5.7 the defect was drawn to your attention before formation of the contract or would have been apparent upon reasonable examination before purchase; or
8. 8.5.8 continued use of the EV Charger after the defect was discovered.
8.6 This warranty covers the EV Charger hardware only. It does not cover the App, software updates, connectivity issues, or any other matter relating to the App, which are governed by Clause 13 (App Terms). However, where EVHACS reasonably determines that an issue reported through or relating to the App is in fact caused by a defect in the EV Charger hardware (rather than a software or connectivity issue), such hardware defect shall remain covered under this warranty.
8.7 If an EV Charger is repaired or replaced under this warranty, the warranty on the repaired or replacement unit shall continue for the remainder of the original Warranty Period. For any warranty issues, please contact: +353 (0)1 485 1882 or info@evhacs.com.
8.8 Consumer Statutory Guarantees: If you are a Consumer, you have statutory rights under the CRA 2022 regarding goods that are faulty, not as described, or not fit for purpose. These statutory rights are not affected by the contractual warranty set out above and are in addition to it. Nothing in these Terms shall be read as excluding or limiting your statutory rights under the CRA 2022, including the rights set out in section 39 of that Act (rights on non-conformity).
8.9 For Business Customers, the contractual warranty in Clauses 8.1 to 8.8 represents the full extent of EVHACS's warranty obligations. To the fullest extent permitted by law, all other warranties, conditions, and other terms implied by statute, common law, or otherwise are excluded in respect of Business Customer transactions.

9. Limitation of Liability

9.1 Nothing in these Terms shall exclude or limit EVHACS's liability for: (a) death or personal injury caused by our negligence or the negligence of our employees or agents; (b) fraud or fraudulent misrepresentation; (c) breach of our obligations arising under the CRA 2022, where those obligations apply; (d) deliberate breach of these Terms by EVHACS; or (e) any other matter for which it is not permitted by law to exclude or limit liability.
9.2 Subject to Clause 9.1, EVHACS's total aggregate liability to you, whether arising in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, in connection with the performance or contemplated performance of any Order or these Terms, shall not exceed 100% of the total price paid by you under the relevant Order.
9.3 Subject to Clause 9.1, EVHACS shall not be liable to you for any indirect, consequential, or special loss, or for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of reputation, or loss of opportunity (in each case whether direct, indirect, or consequential), arising out of or in connection with these Terms or any Order including, but not limited to, incorrect buyer-directed installation of the Product.
9.4 EVHACS shall not be liable for any failure to perform, or delay in performing, any of our obligations under these Terms if such failure or delay results from a Force Majeure event. If a Force Majeure event continues for more than 90 days, either party may terminate the affected Order by giving 30 days' written notice to the other party.
9.5 For Consumers: the limitations and exclusions in this Clause 9 do not apply to your statutory rights under the CRA 2022, which cannot be excluded or restricted. The limitations in Clauses 9.2 and 9.3 apply only to the extent permitted by Irish law and shall not limit any consumer remedy available under the CRA 2022.
9.6 For Business Customers: the limitations and exclusions in this Clause 9 apply to the fullest extent permitted by law.

10. Third-Party Pedestal Provisions

10.1 Products sold through the Site may include Pedestals that are sourced from a third-party manufacturer and supplied by EVHACS as part of the bundled Product.
10.2 EVHACS sells the bundled Product (EV Charger and Pedestal) as a single unit. As the seller of the bundled Product, EVHACS is responsible to you under these Terms and under the CRA 2022 (where applicable) for the conformity and quality of the entire bundled Product, including the Pedestal.
10.3 If you are a Consumer and the Pedestal is faulty, not as described, or not fit for purpose, your statutory remedies under the CRA 2022 are against EVHACS as the seller. You do not need to pursue the third-party manufacturer directly.
10.4 EVHACS's contractual warranty for EV Chargers set out in Clause 8 applies to the EV Charger component of the bundle. The Pedestal may be covered by a separate manufacturer's warranty, details of which (where available) will be provided to you with the Product documentation.
10.5 Where a Pedestal is covered by a third-party manufacturer's warranty, EVHACS will, on a reasonable endeavours basis, assist you in making a claim under that warranty. Any such manufacturer's warranty is provided in addition to, and does not replace or affect, your statutory rights as a Consumer under the CRA 2022.
10.6 For Business Customers, EVHACS's liability in respect of Pedestals is limited to the terms of any applicable third-party manufacturer's warranty, which EVHACS will pass through to you to the extent permitted by the manufacturer. EVHACS makes no additional warranties in respect of Pedestals for Business Customers beyond those provided by the manufacturer, except to the extent that such exclusion is not permitted by law.

11. Intellectual Property

11.1 All Intellectual Property in the Site, the App, the Products, the Data, and all other materials provided by EVHACS to you shall remain the property of EVHACS or its licensors. Nothing in these Terms grants you any right, title, or interest in the Intellectual Property of EVHACS, except for the limited licence to use the App as set out in Clause 13.
11.2 As between you and EVHACS, all Data provided to you by EVHACS pursuant to these Terms shall be owned by EVHACS, regardless of any translation, alteration, or collation of such Data by you.
11.3 You shall not: (a) copy, modify, or distribute the Site content or the App; (b) reverse engineer, disassemble, decompile, or attempt to derive the source code of the App or any software embedded in the Products, except to the extent expressly permitted by applicable law which cannot be excluded by contract; (c) remove, alter, or obscure any proprietary notices, labels, or markings on the Products, the Site, or the App; or (d) use any of EVHACS's Intellectual Property in any manner that infringes EVHACS's rights.
11.4 The EVHACS name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of EVHACS or its affiliates. You must not use such marks without the prior written permission of EVHACS.

12. Data Protection

12.1 EVHACS is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Data Protection Act 2018 (as amended). The following provisions apply to all personal data processed through the Site, the App, and in connection with Orders.
12.2 Data Controller: EVHACS (Puma Social Limited T/A EVHACS) acts as the data controller for all personal data collected through the Site, the App, and in connection with the processing of Orders. Our contact details for data protection matters are: Data Protection Officer, Unit 3B Clane Business Park, Kilcock Road, Clane, Co. Kildare, Ireland, or by email at info@evhacs.com.
12.3 Lawful Basis for Processing: We process your personal data on the following legal bases: (a) your consent, where you have provided it; (b) the performance of a contract to which you are a party (including the processing of Order data, payment details, and delivery information necessary to fulfil your Order) or in order to take steps at your request prior to entering into a contract; (c) compliance with a legal obligation to which EVHACS is subject; and (d) the legitimate interests pursued by EVHACS or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
12.4 Data Collected in Connection with Orders: When you place an Order, we collect and process personal data including your name, delivery address, email address, telephone number, and payment information. Payment card details are processed by our third-party payment service provider and are not stored on our systems. We may also process data relating to your Order history and delivery preferences for the purpose of fulfilling Orders and improving our service.
12.5 Your Data Protection Rights: You have the right to: (a) request access to your personal data; (b) request rectification of inaccurate personal data; (c) request erasure of your personal data ("right to be forgotten"); (d) request restriction of processing of your personal data; (e) object to processing of your personal data; (f) request data portability; and (g) withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@evhacs.com.
12.6 Data Retention: We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Details of our retention periods are set out in our Privacy Policy.
12.7 International Transfers: Where we transfer your personal data outside the European Economic Area, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.
12.8 Data Security: We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include encryption, access controls, and regular security assessments.
12.9 Complaints: If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC) at 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland, or via their website at www.dataprotection.ie. For full details on how we collect, use, and protect your personal data, please refer to our Privacy Policy, which is available on the Site.

13. App Terms

The following terms apply specifically to your use of the App and are in addition to the other provisions of these Terms.

13.1 Licence Grant: Subject to your compliance with these Terms, EVHACS grants you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on a mobile device that you own or control, solely for your personal, non-commercial use in connection with the Products.
13.2 Licence Restrictions: You shall not: (a) copy, modify, or distribute the App; (b) reverse engineer, disassemble, decompile, or attempt to derive the source code of the App; (c) sell, resell, rent, lease, or sublicense the App; (d) use the App for any unlawful purpose or in violation of any applicable laws; (e) remove, alter, or obscure any proprietary notices on the App; or (f) use the App in any manner that could damage, disable, overburden, or impair the App or interfere with any other party's use of the App.
13.3 Updates: EVHACS may from time to time issue updates to the App. These updates may be necessary to ensure the continued functionality of the App with the Products. You agree to install such updates promptly. Failure to install updates may result in the App not functioning correctly. While EVHACS shall endeavour to ensure that the App provides access to EV charging EVHACS is not liable for app-service interruptions and app-dependent charging failures provided EVHACS resolves any issues on a best-efforts basis. EVHACS is not responsible for defects, data corruption, or physical overcharging failures caused by external cellular networks, local Wi-Fi drops, grid-level fluctuations, or third-party electrical management software.
13.4 App Store Terms: Your use of the App is also subject to the terms and conditions of the app store from which you downloaded the App (for example, the Apple App Store or Google Play Store). In the event of any conflict between these Terms and the applicable app store terms, the app store terms shall prevail to the extent of the conflict.
13.5 Account Security: You are responsible for maintaining the confidentiality of your App login credentials and for all activities that occur under your account. You agree to notify EVHACS immediately of any unauthorised use of your account or any other breach of security. EVHACS will not be liable for any loss or damage arising from your failure to protect your login credentials.
13.6 App Functionality: The App is designed to work in conjunction with the Products to provide energy management features, monitoring capabilities, and enhanced user experience. Certain features of the App may require an active internet connection and may not be available in all locations or at all times.
13.7 Digital Elements (CRA 2022, Section 52): Where the Products include digital elements (such as embedded software or the App functionality that is integral to the operation of the EV Charger), EVHACS will ensure that you are informed of, and supplied with, updates (including security updates) necessary to keep those digital elements in conformity for the period during which a reasonable Consumer would expect to receive updates, taking into account the nature and purpose of the Products. This obligation is in accordance with section 52 of the CRA 2022 and applies to Consumers only.

14. Governing Law and Dispute Resolution

14.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.
14.2 The Irish courts shall have jurisdiction over any claim arising from or related to a visit to the Site or any Order placed through the Site. However, if you are a Consumer, you may also bring proceedings in the courts of the member state in which you are domiciled, in accordance with section 132 of the CRA 2022 and applicable EU regulations.
14.3 If you are a Consumer and are not satisfied with our response to a complaint, you may refer the matter to the Competition and Consumer Protection Commission (CCPC) at: Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1, D01 C576. Telephone: (01) 402 5555. Website: www.ccpc.ie.
14.4 For Consumers: as regards the possibility of having recourse to an out-of-court complaint and redress mechanism, EVHACS will endeavour to acknowledge any complaint within 5 working days and respond fully within 10 working days of receipt. Complaints may be submitted by email to info@evhacs.com.

15. General Provisions

15.1 Severance: If any provision (or part of a provision) of these Terms is found by any court or competent authority to be invalid, unenforceable, or illegal, the other provisions (or the remaining part of the provision) shall remain in force.
15.2 Waiver: If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by EVHACS. No delay or forbearance by EVHACS in exercising any right or remedy shall constitute a waiver of that right or remedy.
15.3 Entire Agreement: These Terms constitute the entire agreement between you and EVHACS regarding your use of the Site and your purchase of Products through the Site, and supersede any prior agreements or communications. If you are a Business Customer, this Clause 15.3 applies only to non-reliance on pre-contractual representations or statements not set out in this Agreement, and only to Business Customers. For the avoidance of doubt, nothing in this Clause 15.3 excludes or limits: (a) any liability or remedy for fraud or fraudulent misrepresentation; or (b) any statutory right or remedy that a Consumer has under the CRA 2022 or any other applicable law, consistent with Clause 9.1.
15.4 Promotion and Discount Codes: Occasionally EVHACS may run promotions online or through third parties. Unless otherwise stated in the promotion: (a) promotion codes cannot be used in conjunction with any other offer; (b) only one promotion code or online offer can be used per Order; (c) we reserve the right to cancel any Order, or withdraw or extend any promotions at our discretion; and (d) promotion codes must be entered at the time of purchase and cannot be applied retrospectively.
15.5 Updates to Terms: EVHACS reserves the right to update these Terms from time to time. Any changes will be posted on the Site with the updated effective date. For Orders already placed and confirmed, the Terms in force at the time of the Order Confirmation will apply.
15.6 Termination of Access: EVHACS retains the right to stop providing all or any part of the Site to you for any reason, including but not limited to a violation of these Terms or any infringement of Intellectual Property, upon giving reasonable notice where practicable.
15.7 Assignment: You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without the prior written consent of EVHACS. EVHACS may assign or transfer our rights and obligations under these Terms to a successor in interest to all or substantially all of our business without your consent.
15.8 No Third-Party Rights: These Terms are between you and EVHACS. No other person shall have any rights to enforce any of the provisions of these Terms.
15.9 You will comply with EVHACS instructions in connection with any product recall initiated by us involving the Product.
15.10 Contact Us: If you have any questions about these Terms or any Order, please contact us at:
EVHACS (Puma Social Limited T/A EVHACS)
Unit 3B Clane Business Park, Kilcock Road, Clane, Co. Kildare, Ireland.
Email: info@evhacs.com
Telephone: +353 (0)1 485 1882

16. Pre-Contract Information (CRA 2022)

In compliance with sections 103, 104(3)(a), and 106 of the CRA 2022, the following information is provided to Consumers before placing an Order:

Main characteristics of the Products: EV chargers and pedestals as described on the relevant product page on the Site, including any digital elements or embedded software functionality.
Identity of the trader: Puma Social Limited T/A EVHACS.
Geographical address: Unit 3B Clane Business Park, Kilcock Road, Clane, Co. Kildare, Ireland. Email: info@evhacs.com. Telephone: +353 (0)1 485 1882.
Total price: The total price of the Products inclusive of VAT, together with any delivery charges, will be displayed at checkout before you confirm your Order.
Payment arrangements: Payment is required at checkout through the accepted payment methods displayed on the Site.
Delivery arrangements: Estimated delivery dates will be provided at checkout. Delivery is generally within 30 days of Order Confirmation, or as otherwise agreed.
Right to cancel: You have the right to cancel your Order within 14 days of receiving the Products. See Clause 7 for full details.
Cost of returning goods: EUR 35 to EUR 75 (See Clause 7).
Complaint handling: Complaints may be submitted by email to info@evhacs.com.
After-sales service and commercial guarantees: EVHACS offers a 36-month contractual warranty on EV Chargers. See Clause 8 for full details. Details of any Pedestal manufacturer's warranty will be provided with the Product documentation.
Digital elements: Where Products include digital elements, EVHACS will supply updates necessary to keep those elements in conformity. See Clause 13.8.
Out-of-court redress: See Clause 14.

17. Notices

17.1 A notice from EVHACS to you will be sent: (a) by email to the email address you gave us when placing your Order or in your account; and/or (b) by post to the postal address you gave us when placing your Order or in your account; and/or (c) where appropriate, through your account or by posting it on the Site.
17.2 This Clause 17 does not apply to the service of any documents in connection with, or in the course of, any legal proceedings or other formal dispute resolution process, for which the applicable rules of court or procedure will apply.
17.3 Nothing in this Clause 17 imposes any formality on the way a Consumer may contact EVHACS in the exercise of a statutory right, and nothing in this Clause 17 limits or excludes any right a Consumer has under applicable law. A Consumer may contact EVHACS using any of the contact methods set out in these Terms.

Installation Note

These Terms are drafted on a goods-only basis. The purchase of Products through the Site does not include installation services unless expressly stated on the relevant product page.

NEW

NEW!

EVHACS is now listed as a Charge Point Operator with the SEAI!

EVHACS is now eligible under the SEAI Business Energy Improvement Grant Scheme!